Reliance globalcom

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Reliance Globalcom, is a division of Reliance Communications, which runs the Global Telecom operations of India's largest integrated telecommunications service provider. Reliance Globalcom provides global managed network solutions and services to some of the largest enterprises and carriers in the world, based on local market expertise and customer-centric service provisioning in 163 countries which it has.With network management capability in over 230 countries and territories partnering through 700 carrier partners worldwide, Reliance Globalcom customers enjoy global network reach with optimum performance and cost efficiency. The company also offers a highly successful bouquet portfolio of retail products & services comprising of global voice, internet solutions and value added services comprising of 2.5 million retail customers in 163 countries across 6 continents.

Reliance Globalcom owns the world's largest private undersea cable system spanning 65,000 kilometres which is integrated with Reliance Communications' domestic optic fiber which runs over to 190,000 kilometres. Reliance Globalcom's global VPLS enabled Ethernet network capability serves countries across India, USA, Europe, Middle East, and Asia Pacific regions.

Key Statistics:

The company owns the world's largest private next generation IP enabled connectivity infrastructure, comprising 255,000 kilometres of fibre optic cable systems throughout Asia-Pacific, India, US, Europe, Middle East regions It has the world's largest single-source WAN VPLS - 17 countries and 48 cities Reach to over 90% of the world's population / 230 countries and territories / 6 continents. Currently providing services to Enterprise customers in 163 countries around the world. Unparalleled global coverage through established relationships with 800+ carriers and service providers [1]

Global Service Assurance:

Over 70,000 managed service locations supported globally Industry leading SLAs for latency, jitter and availability Local expertise in 37 countries 24x7 service support from 10 Customer Service Centres around the world Commitment to identification of 70% of network faults, before the customer realises any problem [1]

Contents: 1. History 2. About Reliance Communications 3. Products 4. Global coverage 5. Awards & Recognisation 6. See also 7. References 8. External links

Reliance Globalcommunications (RGCOM) Type Private Industry Telecommunication Headquarters London, UK Key people Punit Garg President and CEO Website www.relianceglobalcom.com

1. History 1. 1. January 13, 2004 - Flag acquisition

Flag Telecom started in 1990 as leading provider of international wholesale network transport and communication services with under sea cables of 50,000 km. In 2001 Flag filed for a bankruptcy under chapter 11. In 2002 it emerged from bankruptcy. In Jan 2004 Reliance Infocom (now renamed as Reliance Communications) acquired Flag Telecom for a valuation of US$ 211 million for a control of 100% equity of the company. Post merger Flag was renamed as Reliance Globalcom, which manages the global telecom operations of India's largest integrated telecom service provider - Reliance Communications. [2]

1. 2. May 26, 2008 - Vanco acquisition Established in 1988, Vanco was the pioneering and leading global Virtual Network Operator. The acquisition of Vanco added $365 million (Rs. 1,550crore) to the annual revenue of Reliance Globalcom through secure long-term contracts with large enterprise customers, It also added over 220 MNCs to Reliance Globalcom's customer base expanding its managed network footprint in over 40,000 locations across 163 countries. It also increased Reliance Globalcom's tally of enterprise customers to over 1,400. Vanco did not own telecoms assets and therefore had the freedom to source infrastructure from the most suitable Asset Based Carriers (ABCs) on a global basis. It provided enterprise clients directly or through partners with cost effective, customised and fully managed network solutions.

Vanco was recognised by Gartner to be amongst world's top 5 Managed Global Network players. Its blue chip customer base included AVIS, British Airways, Siemens, Virgin Megastores. Being rated as the world's "Best Network Service Provider" for three years in a row since 2005,[citation needed] 90% of Vanco's revenue came from developed markets of UK, US, France and Germany. Reliance Globalcom, through this acquisition, added nine Network Management Centers to its integrated and innovative global service systems and processes. Reliance Globalcom got a significant advantage through Vanco's relationships with over 700 global, regional and domestic carriers capable of offering services in 230 countries. Reliance Globalcom's sales and channel organisation structure provides service the US, UK, France, Germany, Benelux, Singapore and Australia. [3]

1. 3. July 16, 2007 - Yipes acquisition

In December 20, 2007 Reliance Communications Ltd. received approval from the U.S. Federal Communications Commission (FCC) for the merger of U.S. based Yipes Holdings, Inc. The FCC is an independent United States government agency charged with regulating interstate and international communications by radio, television, wire, satellite, and cable. Reliance Communications announced the U.S. $300 million acquisition of Yipes in July 2007.

Yipes Holdings was the parent company of Yipes Enterprise Services, the leading provider of managed Ethernet and application delivery services for global enterprises. Yipes' specialised offerings and obsession with customer satisfaction ensured that the company delivered the best quality experience. Over 1,000 enterprise customers worldwide relied on Yipes' high-performance managed services to improve their competitive advantage. [4]

2. About Reliance Communications Reliance Communications Limited founded by the late Shri Dhirubhai Ambani (1932-2002) is the flagship company of the Reliance Anil Dhirubhai Ambani Group. The Reliance Anil Dhirubhai Ambani Group currently has a net worth in excess of Rs. 64,000 crore (US$ 13.6 billion), cash flows of Rs. 13,000 crore (US$ 2.8 billion), net profit of Rs. 8,400 crore (US$ 1.8 billion). [4]

Reliance Communications is India's foremost integrated telecommunications service provider. [4] The Company, with a customer base of over 90-100 million including over 2.5 million individual overseas retail customers, ranks among the Top 5 telecom companies in the world by number of customers in a single country. [4] Reliance Communications corporate clientele includes 2,100 Indian and multinational corporations, and over 700 global, regional and domestic carriers.

Reliance Communications has established a pan-India, next generation, integrated (wireless and wireline), convergent (voice, data and video) digital network, covering over 24,000 towns and 600,000 villages. Reliance Communications owns and operates the world's largest next generation internet protocol enabled connectivity infrastructure, comprising over 190,000 kilometers of fiber optic cable systems in India, USA, Europe, Middle East and the Asia Pacific region. [4]

3. Products 3. 1. Connectivity Solutions Delivered over Reliance Globalcom's own global fibre-optic network using SDH/DWDM technology, this service includes backup traffic paths by default for service resilience and availability.

International Private Leased Circuit (IPLC) The IPLC service provides a dedicated, managed, point-to-point connectivity to locations throughout Asia, India, Europe, the Middle East and USA. The service is designed to enable enterprises meet their connectivity requirements better, by providing an end-to-end access to customer premises. [5]

Ethernet Private Line (EPL) The EPL service provide a dedicated, managed, point-to-point connectivity to locations throughout Asia, India, Europe, and USA.. [6]

Managed Premium Internet Layer 2 private connections from Reliance Globalcom POP to the customer premise with the lowest latency between the customer's equipment and the tier 1 connection to its internet backbone. [7] Internet access is handed off on a rate limited Ethernet port and can be provisioned for in 1 Mbps increments up to 1 Gbps.

3. 2. Managed WAN solutions Hybrid VNO Model Reliance Globalcom’s consultative Hybrid VNO approach provides its enterprise customers with independent expertise to create the optimum solution for their business needs. Through selection of the most appropriate access service and technology, in every region and for each location type, integrated seamlessly into its global high performance backbone. The products and services offered are:

Enterprise Global Ethernet The Enterprise Global Ethernet Service portfolio comprises point-to-point and fully-meshed services offered within metropolitan areas and also between metropolitan areas on a global scale.

FinancialConnect Fully-managed Ethernet-based financial Extranet engineered for high speed, high performance delivery of financial data and trading applications for electronic traders and financial services firms that require low latency to execute trades.

LegalConnect This service offers legal institutions of all sizes a network through Reliance Globalcom's Ethernet-based community based network solution.

3. 3. Business Solutions Managed Contact Centre Service (MCCS) This is a cheap alternate to premise based solution built over network services on NGN globally. This offers various categories of services like multi site routing, load balancing, Intelligent Network (IN) capabilities, along with value added transport services, helping organizations to expand operations distributed globally, based on Opex model offering differentiated value.

Security services This service is designed to address the concerns about data security arising out of opening enterprise networks and data to business partners, suppliers, and mobile workforces that enable enterprises to respond quickly to their customer needs, minimize costs, optimize inventories and minimize time-to-market their products and services. The service includes managed firewalls, software/personal firewalls for remote access, security monitoring, intrusion detection, load balancing of multiple circuits, anti-virus for email and web services, content email, web and URL, proxy and caching, hosting, vulnerability scanning to defined servers or devices and consultancy. [8]

Co-location Centres situated in major business locations in the US, Europe and Asia provide access to domestic and international bandwidth from multiple carriers, allowing customers to expand their international reach to new markets. Customers receive 24 hour uptime, security and environmentally conditioned rack space. [9]

Application Aware Networking (AAN) The service provides full visibility of the applications flowing across the network, additionally applications are graded in line with the client's business priority per application, allowing the service levels to be set, managed and operated within defined tolerances. [1]

Payment Card Industry - Data Security Standard (PCI-DSS) This service ensures that network solutions remain current with developing standards, providing integrity testing and monitoring services. [1]

MindBridge MindBridge is a global audio conferencing solution, with a service footprint spanning 230 countries and territories. MindBridge offers conferencing features and services with local dial-in numbers in over 40 global business destinations for business communications.

IP Centrex/IP PABX Reliance Globalcom hosted IP PBX is an integrated voice and data solution combining traditional PBX features with advanced multi-media communications. It is hosted on a carrier grade platform with rich networking features, web-configurable private routing plans and supports multi-location/tenant requirement.

3. 4. Wholesale services Managed Bandwidth Services Managed Bandwidth Service (MBS) provides a dedicated, managed, point-to-point protected connectivity for carriers, ISPs, content providers and other organisations to locations throughout Asia, Europe, the Middle East and USA. Delivered over Reliance Globalcom's own private global fibre-optic network using SDH/DWDM technology, this service includes backup traffic paths by default to provide enhanced service resilience and maximum availability.

Capacity Services Capacity Service (CS) provides a dedicated, managed, point-to-point unprotected connectivity for major telecom carriers to locations throughout Asia, India, Europe, the Middle East and USA. The service is delivered over Reliance Globalcom's own private global fibre-optic network using SDH/DWDM technology.

Global Ethernet Global Ethernet service is a protected Layer-2 virtual private network with the an Ethernet LAN, low latencies, built-in multi-level resilience and multiple classes of service. It enables Data-Voice-Video convergence and provides connectivity for enterprise and carrier backbones, content transfers and virtualization.

IP Transit IP Transit service is a premium wholesale internet service designed for Telecom carriers, ISPs, content and ADN/CDN providers. The service is offered through Reliance Globalcom's global network with single Autonomous Systems (AS) connecting five continents, and provides access to the Internet with IPv4, IPv6 and dual-stack options

MPLS VPN MPLS VPN is a layer-3, carrier-grade, enterprise-ready, fully-managed service that provides IP WAN connectivity to customer sites in over 123 countries. MPLS VPN service is offered on Reliance Globalcom's privately owned global MPLS backbone. The MPLS VPN service coverage is offered through over 235 POPs in 38 countries through its own network, affiliates and subsidiaries.

Global calling card An international long distance calling service used by over 2.5 million customers worldwide, offering calls to over 200 countries across the globe.

VoIP based global calling services Reliance iCall is a VoIP based international calling service which helps customers make voice calls across the world using thier PC. One can make free PC to PC calls along with PC-to-phone and phone-to-PC calls with access to value-added services like instant messaging, audio conferencing and other multimedia features.

Audio conferencing MindBridge is a global audio conferencing solution that reaches 90% of the world's population. The service is available across 230 countries and territories with local dial-in numbers in over 40 countries to provide innovative conferencing features and services.

SIM based International Calling Services With Passport International SIM from Reliance Globalcom, customers can travel over 160 countries, make and receive calls. [10]

4. Global coverage Reliance Globalcom offers to 230 countries and territories a flexible combination of services via a complete hybrid proposition. The global backbone of Reliance Globalcom consisting of cables, namely the FEA, FNAL, FA-1, Falcon, Indo-China terrestrial link, soon to be ready Hawk along with the recent participation in the SJC consortium connect the world's most traditional business centres, and the new-growth economies that are emerging as centres of international outsourcing, manufacturing, commerce and the internet. [11]

5. Awards & Recognisation 5. 1. 2009 Industry Awards Reliance Globalcom Recognized as Top-Tier Global Ethernet Provider

Reliance Globalcom has been recognized as a top-tier global Ethernet provider on Vertical Systems Group.'s Global Business Ethernet Leaderboard. The Leaderboard focuses on the global service footprint of network service providers, providing rank in terms of the number of international Ethernet port installations at enterprise customer sites as of mid-2009. As a top-tier provider of international communications services, Reliance Globalcom offers a core network foundation that is comprised of scalable, resilient, high-capacity VPLS-based Ethernet. Reliance Globalcom's Enterprise Global Ethernet service delivers connectivity to critical sites in key destinations in developed and emerging markets around the world including the U.S., India, Asia and the Middle East.

5. 2. 2008 Industry Awards Anil D. Ambani, Chairman, Reliance Communications,Light Reading "Person of the Year"

Light Reading’s editorial staff with the help of reader votes and nominations, selected and awarded the individual, having had the most remarkable impact on the business of next-generation communications during the past 12 months. "The telecom world order has been stood on its head during the past few years, and Ambani, by selecting strategic international acquisitions and building up a fixed and mobile power base in India, has been one of the protagonists, transforming Reliance Communications into an international power house. In the past year Ambani has further raised Reliance's profile on the international stage, stating his ambition to make the carrier one of the top five data service providers in the world, opening his wallet again for another business services acquisition and further showing his intentions to grow into other emerging markets- Ambani has lit a fire under the global data services market, and has the ambition, and wherewithal, to help reshape the enterprise communications sector—on his terms."

Reliance Globalcom Recognized by FierceTelecom

Reliance Globalcom is recognized among FierceTelecom's "Top Ten" service providers delivering "truly cutting-edge, market Ethernet services." Reliance Globalcom offers a range of reliable, high-performance and cost-effective managed Layer 2 Ethernet virtual private LAN services in conjunction with IP MPLS capabilities all of which are supported by the company's fiber backbone, the world's largest private undersea cable system.

Reliance Globalcom’s MPLS Matrix™

2008 ATUG Innovation in Communications award winner The Australian Telecommunications Users Group (ATUG) named Reliance Globalcom Australasia’s MPLS Matrix™ as the service that has contributed the most to the development of the communications industry and to the business sector in Australia in 2008. The award, for Innovation in Communications, was presented at the 2008 ATUG award ceremony, in recognition of positive impact on both industry competition and growth in the Australian market that the Vanco offering enabled in the year 2007.

6. See also Anil Ambani Reliance Communications Vanco Yipes FALCON (cable system) Flag telecom Fiber-Optic Link Around the Globe Telecommunication 2008 submarine cable disruption 7. References

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Reliance globalcom

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